Did your website let you down? Whether it’s a plugin conflict, internal server error, broken theme or a complex technical issue, our priority service will restore your website in good order.
Do not bother trying to do this yourself and possibly breaking your site. Let us knock this out for you right away.
1. Contact
Let us know what can be improved or changed.
2. Review
We will review your request and send you a quote.
3. Service Begin
Our happiness engineer get to work on your website!
Work Scope
Analyzing the Problem
Before we start any repairs it's important that we have a good understanding of the problem. To illustrate your issue, you can attach a screenshot to the support form. We'll also debug your website and review your site's error logs.
Plugin Conflicts
WordPress plugins are the best way to extend the functionality of your website, but they can be a source of conflict. If you're running a faulty plugin, we'll locate it, remove it and suggest an alternative when necessary.
Theme Errors
Theme errors are very common when troubleshooting a problematic WordPress website. We'll either repair the faulty part of your theme or update your theme to its latest version.
Update Errors
For a WordPress website to run smoothly, four parts need to parts need to coherently work together: The database, the WordPress software, the theme, and plugins. In the case of an update error, we'll manually update the faulty part.
Checkout Errors
For an e-Commerce website, encountering an error on the checkout page can have an immediate impact on the bottom line. Without delay, we'll test and locate the faulty part in the checkout process to restore your store to operating order.
Review
Once we have finished fixing your website, a support agent will update the status of your ticket. You will be asked to verify that everything works correctly and suggest any further changes or improvements.
Frequently Asked Questions
How long do you need to repair a website?
What happens if you can't fix the problem?
If we’re unable to repair your website, we’ll let you know. Our service is risk-free.
Do you work with e-commerce stores?
It turns out that my website is hacked, now what?
If we find that your website is infected with malware, we’ll let you know and fix it for you. Check our malware removal service.
What do you need to get started?
The first step is to contact us by opening a support ticket. To troubleshoot your website we’ll need a WordPress administrator account and your web hosting login details. If you can’t share your web hosting login details, an FTP account often suffices.
