fatSpiders can help you develop and design an optimally built WordPress website. Contact us today to schedule a discovery call and improve your online presence.
Do not bother trying to do this yourself and possibly breaking your site. Let us knock this out for you right away.
1. Discovery
The first step in the redesign process is to clearly define the project's requirements. We need to know what's NOT working for you now and how can we improve your online presence. Contact us to schedule a discovery call!
2. Quote
Once we understand your requirements, we will send you a quote for the redesign and project delivery date. 50% of our fee is due upfront with the remainder upon completion.
3. Development
As soon as you greenlight the project, we'll start working on your new website. Existing services will not be interrupted, the development of your new website will take place on a temporary address on our servers.
4. Review
When the first draft is ready, we will contact you to review the website. You can send us UNLIMITED revision requests. We will work on your website until you are 100% satisfied with the outcome.
5. Launch
After you approve the redesign, we'll replace the old website with the new one. We'll then configure your website to adhere to the best security standards, make sure that it loads super fast, and tune your on-site SEO!
6. After-sales
Finally, this where we can offer you the most value, we offer amazing offer after-sales support. That's our promiss to you. We won't dissapear after delivering the website. For anything website related, don't think about it, just email us!
Work Scope
Analyzing the Problem
Before we start any repairs it's important that we have a good understanding of the problem. To illustrate your issue, you can attach a screenshot to the support form. We'll also debug your website and review your site's error logs.
Plugin Conflicts
WordPress plugins are the best way to extend the functionality of your website, but they can be a source of conflict. If you're running a faulty plugin, we'll locate it, remove it and suggest an alternative when necessary.
Theme Errors
Theme errors are very common when troubleshooting a problematic WordPress website. We'll either repair the faulty part of your theme or update your theme to its latest version.
Update Errors
For a WordPress website to run smoothly, four parts need to parts need to coherently work together: The database, the WordPress software, the theme, and plugins. In the case of an update error, we'll manually update the faulty part.
Checkout Errors
For an e-Commerce website, encountering an error on the checkout page can have an immediate impact on the bottom line. Without delay, we'll test and locate the faulty part in the checkout process to restore your store to operating order.
Review
Once we have finished fixing your website, a support agent will update the status of your ticket. You will be asked to verify that everything works correctly and suggest any further changes or improvements.
Frequently Asked Questions
How long do you need to repair a website?
What happens if you can't fix the problem?
How much does it cost?
Do you work with e-commerce stores?
It turns out that my website is hacked, now what?
If we find that your website is infected with malware, we’ll ask to purchase our malware removal service. It is offered at NGN #10,000.
What do you need to get started?
The first step is to contact us by opening a support ticket. To troubleshoot your website we’ll need a WordPress administrator account and your web hosting login details. If you can’t share your web hosting login details, an FTP account often suffices.
