WordPress is a very popular free and open source content management system (CMS). It is written primarily in PHP and provides a front end GUI interface to allow for end users to manage all aspects of the website. WordPress is also heavily designed around a large community of plugins both open source and paid to enhance its functionality.
This is something that makes us so different and what we love to measure and improve on every day as a team. The resolve time is defined here at fatSpiders It as the time it takes to completely fix the reported issue. We are adamant about making this time period as short as possible. We work with a very high sense of urgency to get issues resolved quickly. Our average resolve time here at fatSpiders It is 20 minutes.
We have a cutting edge support ticket system that all your details are entered into and allows you to communicate with your agent instantly any time you want. You can also reply directly to any support ticket update emails and your reply will be entered in our ticket system automatically. We are constantly looking at ways to improve and enhance our ticket system to make getting support easier.
At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including hosting company login details to properly resolve your issue. All of this information is kept safe in our encrypted ticket portal.